Shipping Information
We are committed to delivering your orders efficiently and securely. Below is all the information you need about our shipping process:
Shipping Destinations
We currently ship to:
- Domestic: All cities and regions within Indonesia.
- International: currently unavailable
If your location is not listed at checkout, feel free to contact us for assistance.
Shipping Rates, Methods and Timeframes
Shipping rates are calculated at checkout based on:
- Courier Selection: Choose from multiple trusted shipping partners.
- Delivery Time Preference: Rates vary depending on the speed of delivery (standard or express options available).
During checkout, you’ll see the available couriers, estimated delivery times, and their respective costs, allowing you to pick the option that best suits your needs.
Order Processing Time
- Cut-off Time for Same-Day Processing: Orders placed before 3:00 PM (local time) will be processed on the same business day.
- Orders placed after 3:00 PM will be processed on the next business day.
Once your order is dispatched, you will receive a confirmation email with tracking details.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number to monitor your package’s journey. You can track the delivery status on our website or directly on the courier’s website by entering the tracking number.
Lost or Delayed Shipments
While we strive to dispatch your orders as quickly as possible, delivery times also depend on the courier service. Occasionally, shipments may take longer than the estimated timeframe due to unforeseen circumstances.
If your order hasn’t arrived within the estimated delivery period, please contact us at support@rdd-tech.com. We will work with the courier to resolve the issue as quickly as possible.