Refund and Returns Policy
At www.rdd-tech.com, we want you to be satisfied with your purchase. If you’re not completely happy, please review our refund and returns policy below.
Important Note
Please carefully review the product descriptions and specifications for each electronic component before placing your order. Returns will not be accepted for incorrect orders caused by failure to read the product details.
If any descriptions or specifications are unclear, please contact us at support@rdd-tech.com before completing your purchase. Our team is happy to assist!
Eligibility for Returns
- Returns are accepted within 7 days of purchase.
- To qualify for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging, including all accessories, manuals, and components.
Note: Customized or special-order items, such as pre-programmed components, or anything with modification service included are not eligible for returns.
How to Initiate a Return
To begin a return, please contact our customer service team at support@rdd-tech.com. After approval, you’ll receive instructions on how to ship the product back to us.
All returns must be received by our warehouse within 14 days of the shipping confirmation date.
Refunds
Once your returned item is received and inspected, we’ll send you an email notification. The email will confirm if your refund request is approved or denied.
- Approved Refunds: A credit will be applied to your original payment method within 2-3 business days.
- Rejected Refunds: Items that do not meet our return criteria will not be refunded.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or payment method.
- Contact your credit card provider, as processing times may vary.
- Contact your bank for further assistance.
If you’ve completed these steps and still haven’t received your refund, please contact us at support@rdd-tech.com.
Sale and Clearance Items
Refunds are only available for regular-priced items. Sale and clearance items are final and cannot be refunded.
Exchanges
We only replace items if they are defective or damaged during shipping. To request an exchange, contact support@rdd-tech.com with your order details.
Shipping Returns
To return your item, ship it to:
CV RDD Technologies
Ruko Komplek Bumi Panyawangan No. 11,
Cileunyi, Bandung, Jawa Barat 40623
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We cannot guarantee receipt of returned items without tracking information.
Non-Returnable Items
The following items are non-returnable:
- Damaged items due to misuse.
- Opened or installed components.
- Items missing serial numbers or tamper-evident seals.
Need Assistance?
If you have any questions or need support, contact us at support@rdd-tech.com. We’re here to help!